These Terms of Service (“Terms”) govern your access to and use of the website and services provided by HEA Consulting (“we”, “us”, or “our”) at consultinghea.com. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
1. Services
HEA Consulting provides professional consulting and technology services including, but not limited to: business strategy consulting, custom software development, AI solutions, business intelligence and analytics, and premium website design. The specific scope, deliverables, timeline, and pricing of services are defined in individual service agreements, proposals, or statements of work signed between HEA Consulting and the client.
2. Acceptance of Terms
By submitting a contact form, creating an account, signing a proposal, or engaging our services in any way, you confirm that:
- You are at least 18 years of age
- You have the legal authority to enter into these Terms on behalf of yourself or your organization
- All information you provide is accurate and complete
- You agree to use our services only for lawful purposes
3. Payment Terms
Payment terms are defined in each individual service agreement. Unless otherwise specified in writing:
- Invoices are due within 15 calendar days of issuance
- Projects may require a deposit (typically 30–50%) before work begins
- All prices are quoted in the currency stated on the invoice (MXN or USD)
- Late payments may incur a 2% monthly interest charge
- HEA Consulting reserves the right to pause or terminate services for non-payment
All payments processed through Stripe are subject to Stripe's terms and conditions. We never store your full card details.
4. Intellectual Property
Unless explicitly stated otherwise in a signed agreement:
- Client deliverables: Upon full payment, clients receive full ownership of custom deliverables created specifically for them (custom code, designs, reports).
- HEA frameworks and methodology: Proprietary methodologies, frameworks, templates, and internal tools created or used by HEA Consulting remain the exclusive intellectual property of HEA Consulting.
- Website content: All content on consultinghea.com including text, images, designs, and code is owned by or licensed to HEA Consulting. You may not reproduce, distribute, or create derivative works without written permission.
- Third-party tools: Software components, libraries, and platforms incorporated into deliverables remain subject to their respective licenses.
5. Confidentiality
Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of the engagement. HEA Consulting will not disclose client business information, data, or project details to third parties without written consent, except as required by law or to fulfill the services (e.g., subcontractors bound by equivalent confidentiality obligations).
Clients agree not to disclose HEA Consulting's pricing, methodologies, or internal processes to competitors.
6. Client Responsibilities
To ensure successful project delivery, clients agree to:
- Provide timely access to required information, systems, and stakeholders
- Review and provide feedback on deliverables within agreed timeframes
- Designate a primary point of contact for the engagement
- Notify HEA Consulting promptly of any changes that may affect project scope or timeline
Delays caused by client inaction may affect project timelines without constituting a breach by HEA Consulting.
7. Cancellation and Refunds
- Cancellations must be submitted in writing to office@consultinghea.com
- Work completed up to the cancellation date will be invoiced and billed at the agreed rate
- Deposits are non-refundable once work has commenced
- Unused portions of prepaid retainers may be refunded at HEA Consulting's discretion
- Subscription services may be cancelled at any time; cancellation takes effect at the end of the current billing period
8. Limitation of Liability
To the maximum extent permitted by applicable law, HEA Consulting shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from third-party services, platforms, or actions beyond our control
- Results or outcomes of strategic recommendations (consulting advice does not guarantee specific business results)
Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to HEA Consulting in the 3 months preceding the claim.
9. Warranties and Disclaimers
HEA Consulting warrants that services will be performed professionally and with reasonable skill. We do not warrant that:
- Our website will be available uninterrupted or error-free at all times
- Any specific business outcome or result will be achieved through our consulting services
- Third-party platforms or integrations will function as expected at all times
All other warranties, express or implied, are disclaimed to the fullest extent permitted by law.
10. Acceptable Use
You agree not to use our website or services to:
- Submit false, misleading, or fraudulent information
- Attempt unauthorized access to our systems or data
- Transmit malware, spam, or harmful code
- Violate any applicable law or regulation
- Infringe the intellectual property rights of HEA Consulting or third parties
- Engage in any activity that disrupts or interferes with our services
Violation of these terms may result in immediate termination of access to our services without refund.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Mexico. Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the competent courts located in Querétaro, Mexico, as applicable.
12. Modifications
HEA Consulting reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a new effective date. For active service engagements, material changes will be communicated by email at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.
13. Contact
For questions about these Terms, contact us at: